What to Do if a Meeting Doesn’t Record

1. Check Your Meeting Platform Connection 🔗

• Ensure your meeting platform (Zoom, Teams, Google Meet, Slack, Webex, etc.) is connected to Jurnie.

• Re-authorize the integration if necessary.

2. Verify Meeting Detection 🕵️

• Jurnie can automatically detect meetings, but sometimes it may not recognize a session.

• Make sure the meeting was scheduled or visible in your calendar if you have one connected.

3. Confirm Permissions and Access ✅

• Check that Jurnie has the necessary permissions to access your audio and meeting data.

• For desktop and mobile apps, ensure the microphone is enabled.

4. Restart or Rejoin the Meeting 🔄

• If the recording didn’t start, leave and rejoin the meeting.

• Start the recording manually if prompted by Jurnie.

5. Contact Support if Needed 📩

• If none of the above resolves the issue, contact Jurnie support with the meeting details.

• Include the meeting platform, time, and participants to help troubleshoot faster.