<h2 id="l07s1o28rtb" data-toc-id="l07s1o28rtb"><strong>1. Check Your Meeting Platform Connection 🔗</strong></h2><ul><li><p>Ensure your meeting platform (Zoom, Teams, Google Meet, Slack, Webex, etc.) is connected to Jurnie.</p></li><li><p>Re-authorize the integration if necessary.</p></li></ul><h2 id="txk8qwxbcbq" data-toc-id="txk8qwxbcbq"><strong>2. Verify Meeting Detection 🕵️</strong></h2><ul><li><p>Jurnie can automatically detect meetings, but sometimes it may not recognize a session.</p></li><li><p>Make sure the meeting was scheduled or visible in your calendar if you have one connected.</p></li></ul><h2 id="w1ptdbi22tk" data-toc-id="w1ptdbi22tk"><strong>3. Confirm Permissions and Access ✅</strong></h2><ul><li><p>Check that Jurnie has the necessary permissions to access your audio and meeting data.</p></li><li><p>For desktop and mobile apps, ensure the microphone is enabled.</p></li></ul><h2 id="xaxqs65l7bq" data-toc-id="xaxqs65l7bq"><strong>4. Restart or Rejoin the Meeting 🔄</strong></h2><ul><li><p>If the recording didn’t start, leave and rejoin the meeting.</p></li><li><p>Start the recording manually if prompted by Jurnie.</p></li></ul><h2 id="65mz2psqd6y" data-toc-id="65mz2psqd6y"><strong>5. Contact Support if Needed 📩</strong></h2><ul><li><p>If none of the above resolves the issue, contact Jurnie support with the meeting details.</p></li><li><p>Include the meeting platform, time, and participants to help troubleshoot faster.</p></li></ul><p></p>

What to Do if a Meeting Doesn’t Record

Getting Started

This guide will help you get started quickly and make the most out of your first meetings.

🚀 How to Set Up Jurnie and Run Your First Meeting 🏁

Starting your first meeting with Jurnie is easy! This checklist ensures you capture everything you need, get accurate summaries, and make the most out of your AI assistant.

First Meeting Checklist: Recording and Summarizing

Creating and Customizing Summary Templates ✍️

Welcome to Jurnie 🎉

Meetings

How to Start an Online Meeting 💻

How to Use Jurnie for Hybrid Meetings 🌐 + 🏢

How to use Jurnie during In-Person Meetings 📝

AI Summaries: How They Work 📄

How to Ask AI Questions About Your Meeting ❓🤖

Labels help you quickly categorize, filter, and organize your meetings in Jurnie. Whether you're working across multiple projects, clients, or departments, labels make it easy to stay structured and find what you need.

You can create your own labels, choose colors, and apply them to any meeting.

Using Labels to Organize Your Meetings 🎨🏷️

Sometimes a speaker’s name might be incorrect or missing in a meeting transcript. When Jurnie doesn’t catch a speaker’s name, it saves it as Speaker 1, Speaker 2, Speaker 3…. You can easily update these to keep your transcripts accurate.

Editing a Speaker’s Name in a Meeting ✏️

Jurnie allows you to upload an audio file and automatically turn it into a meeting with a full transcript and AI-generated summary. This is perfect for recorded interviews, voice notes or calls recorded outside of Jurnie.

Upload an Audio File to Create a Meeting 🎧

Account Settings

This guide will show you how to invite team members, assign roles, and manage permissions

Managing Team Members and Permissions

Guide för att koppla Google Kalender och Outlook till Jurnie.

Ansluta din kalender 📅

Steps to permanently remove your Jurnie account and associated data.


Deleting or Closing Your Account ❌

Jurnie lets you customize the language for both your meeting summaries and the application interface. This guide will show you how to set your preferred language quickly.

🌎 Jurnie in Your Language: How to Change Language Settings

How to Add an Organization Prompt (Admin Only) 🛠️

Understand Jurnie’s plans and manage your subscription.

Subscription Plans & Billing 💳

Troubleshooting

Jurnie Shows Too Many Speakers in a Meeting 🎙️

Correcting Speaker Names in Transcripts

If a team member has been deactivated, they will no longer be able to access Jurnie. This article explains what happens when a deactivated member tries to log in and what steps to take.

🚫 Deactivated Member Trying to Access Jurnie

A stable internet connection is required for Jurnie to record, transcribe, and generate meeting summaries. If you experience connection issues, this guide will help you troubleshoot common problems.