🌐 Internet Connection Issues in Jurnie

A stable internet connection is required for Jurnie to record, transcribe, and generate meeting summaries. If you experience connection issues, this guide will help you troubleshoot common problems.

Common Issues

  • Meetings not appearing in Jurnie Home.

  • Transcriptions stopping mid-meeting or failing to generate.

  • AI summaries delayed or missing.

  • App not loading or showing offline errors.

Steps to Troubleshoot

  1. Check Your Internet Connection

    • Ensure your device is connected to Wi-Fi or a mobile network.

    • Test by opening a website or streaming video.

  2. Restart the Jurnie App

    • Close and reopen the desktop or mobile app.

    • Sign in again if necessary.

  3. Reconnect Calendar & Meeting Platforms

    • Go to Settings → Calendar & Meeting Platforms.

    • Verify that your calendar and meeting platform connections are active.

  4. Check Firewall or Network Restrictions

    • Some office networks or VPNs may block Jurnie’s connection.

    • Try connecting from a different network or disabling the VPN temporarily.

  5. Update the App

    • Make sure you’re using the latest version of Jurnie.

    • Updates often fix connectivity and performance issues.

Best Practices 💡

  • Use a stable, high-speed internet connection for meetings.

  • Connect via wired Ethernet for long or important meetings if possible.

  • Close other bandwidth-heavy applications during meetings.